But every once in a while, the Microsoft filters get it wrong and accidentally label a normal email as spam. Perfectly repair and recover corrupted Outlook PST & OST files. If you were expecting an email that didn't arrive or are missing new messages in Microsoft Outlook, troubleshooting can help identify and fix the problem. This can be a direct issue with Outlook’s service or your Profile that could have been corrupted, attacked by malware, or malfunctioned due to a plugin. To access and manage your Outlook rules, Click the File tab at the top of Outlook. Select Manage Rules & Alerts on the Info tab on the subsequent screen.

• I'm sure it's just a setting that I have messed up in the process of trying to regain access from being blocked and needing to implement the 2FA.
• To create a fresh Outlook profile, navigate to your account settings and proceed to the Profiles section.
• If you were expecting an email that didn't arrive or are missing new messages in Microsoft Outlook, troubleshooting can help identify and fix the problem.
• If it is marked red, then it means Outlook is not available presently.
• Then you just need to run the application, and it will diagnose and fix any issues with your Outlook profile automatically.
• Otherwise, you should see the "Everything is up and running" message.

Go Through the Blocked Users List

Creating a new profile ensures a fresh start, often resolving complex problems. The most effective method for addressing a corrupt Outlook profile is to discard the old one and create a new one. Outlook accounts can have up to 100GB of storage per mailbox.

Additional resources

To check the server status, visit the Office 365 Service Health portal. There, you can see the current status of all Microsoft services, including Outlook. If there's an ongoing outage or maintenance, it will be displayed on the portal. Otherwise, you should see the "Everything is up and running" message.

Ways to Fix 'Outlook Not Receiving Emails' Error

Instructions apply to all versions of Outlook, including Outlook for Windows and Mac and Outlook.com. It may seem obvious, but we often panic too much before looking at whether our data plan has expired or the internet service is down. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Create your account and connect with a world of communities. Sign up for tips and industry insights to level up your emailing skills. To get support in Outlook.com, click here or select Help on the menu bar and enter your query.

Part 1. Why Does Outlook Not Receive Emails?

Open your Outlook account and navigate to the ‘Junk Email’ folder. I'm sure it's just a setting that I have messed up in the process of trying to regain access from being blocked and needing for beginners to implement the 2FA. I've recently had issues with my business email and fixed this through authenticator etc.





If it is marked red, then it means Outlook is not available presently. The same steps can also be used to check your junk mail filters in the new version of the desktop email client for Windows. Profile corruption can be a root cause of persistent issues.