You can close the wizard at this point as you do not need to complete it for re-authentication to take effect. You should run a test sync after re-authenticating the sync to ensure it is working. It could be due to incorrect login details, administrator password resets, or account lockouts after multiple failed attempts. Whether it’s a Microsoft Office 365 sign-in problem or a password reset issue, here’s how to get back in securely.

Top questions it leaders have about microsoft copilot (and how to answer them)

• The sync will fail if the groups you selected to load users from no longer exist in Azure AD.
• Find out what to do if you are having issues with syncing users or groups from Microsoft 365.
• Our licensing engineers can help triage complex problems and ensure you're on the right support path.
• To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter.
• From sync errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly.
• These figures will give you an impression of how far over the limit the account is.

I have multiple connection status shows disconnected users experiencing sync errors with Outlook and office365. Another which is shown below, is a user opens a new message, or replies to one, and lets it sit for a while. When they go back to the message and press send they get an error that the message has been deleted. Ive repaired the OST and changed cache mode to only cache 1 year.

I got an error message that my company has exceeded the number of objects that can be synchronized

To diagnose Outlook and OneDrive connection issues that often cause Office 365 not working problems. Create your account and connect with a Fix Outlook and Office 365 Errors 2025 world of communities. I have a user who is having trouble syncing with Microsoft 365. The authentication issue occurs because of missing package information about either the Active Directory Authentication Library (ADAL) or Live ID.

What should I do if my sync failed due to authentication issues?

For details see Identify directory synchronization errors in Microsoft 365. Real-time collaboration is at the core of Microsoft 365; however, issues can arise due to permissions, software version conflicts, or connectivity problems. We go above and beyond the average software reseller because we built our business on trust. As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind. Find out what to do if you are having issues with syncing Outlook Stuck on Synchronizing Folders users or groups from Microsoft 365.

Tools & Methods To Use to Troubleshoot Office 365 Issues

To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter. You need to login to the correct microsoft account if you need to sync your computer and tablet. TrustedTech is dedicated to being a reliable resource for all software and technology support needs. Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element.